Frequently Asked Questions

We are currently serving all of Dhaka city

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You can call us at 01711287341 Or Inbox us in Facebook or Messenger to contact with us

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You can browse the site (https://nitaiganj.com/) or use our search engine to find your desired products. Then you can cart your desired product(s) for submitting your order through your mobile number to get 6 digit PIN code. After submitting your delivery location & time and payment mode, our Customer Care Officer will contact you over phone to confirm your order and other information which you provided to us.

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We deliver your order on or before 60 minutes from the confirmation time of your order. Delivery service open from 10 a.m. to 6 p.m. everyday. You can choose from available slots to find something that is convenient to you.

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We accept cash on delivery and we also have card payment and Online, bkash service.

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We are always ready to hear for a new suggestions and will add an unavailable item to our inventory just for you. There is a 'Product Request' feature or Customer Care Contact number (01711287341) to inform us your requirement.

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We are currently serving Inside Dhaka City.

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Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

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We use our own logistics to deliver. Our main motto is to reach the products to your location perfectly.

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We know it is your decision but our prices are sometimes lower than other e-commerce and superstores. We also carry a larger variety than the other regular e-commerce & super stores. So, we strongly hope that you will buy from us.

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Nitaiganj always here to providing the best services to the customers. For any unforeseen situation, if we are not able to accomplish product(s) delivery or to provide our services, we will be informing you within 12 hours over the phone or SMS. For any of our lacking, if there needed any refund, we will do it within the next 3 days after as following. Calls for refunding will be processed under the following circumstances;
Unable to deliver any products or if any product(s) returned by the customer against paid invoice
Please contact us at 01711287341 if you want to return an item.

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We are committed to ensuring the quality of all supplied items. Nitaiganj is not selling any self-manufacturing products, despite the fact that we are looking into the quality. We never challenge quality guaranty for any products at our own responsibility. We have trust to the manufacturer/traders/ vendor that they always assure the quality of their entire manufacturing/ supplied product.

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On some special occasions, we offer special discount code or promo code which has effect on the MRP or 'naturally priced' product. An already discounted product will have no effect when a promo is applied. Let us be clear with an example. Say, maximum retail price (MRP) of product X is tk100 and product Y is tk200 and our website showing you the the same price. When we give you a promo offering 5% discount, then you may purchase the first item with tk 95 and the second item with tk190 at 5% discount. But if the second item (tk200) is given a special price tk160  200  before giving you a promo code, this means already 20% discount is given on this item. So if you apply promo, then only first item (tk100) will get 5% discount and the other item will not, as it is already a discounted item. A 'discount on discount' is not a reality in a business.

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Why not? Our hotline is 01711287341